Privacy Policy
Last updated: January 2025
1. Introduction
Kiribati Direct is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our mail forwarding and package consolidation services. By using our services, you consent to the collection and use of your information as outlined in this policy.
2. Information We Collect
Personal Information
We collect the following personal information when you register and use our services:
- Full name and contact details (email, phone number)
- Shipping addresses (both your NZ forwarding address and Kiribati delivery address)
- Payment information (credit card details, billing address)
- Package information (sender details, contents, tracking numbers)
- Account preferences and communication settings
Usage Information
We automatically collect information about your use of our services:
- Website usage data (pages visited, time spent, browser type)
- Device information (IP address, device type, operating system)
- Service usage patterns (shipping frequency, package types)
- Communication records with our support team
3. How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To provide mail forwarding and package consolidation services, including receiving, storing, and shipping your packages
- Account Management: To create and maintain your account, process payments, and provide customer support
- Communication: To send service-related notifications, shipping updates, and respond to your inquiries
- Compliance: To comply with customs regulations, shipping requirements, and legal obligations
- Service Improvement: To analyze usage patterns and improve our services, website, and customer experience
- Marketing: To send promotional materials and service updates (with your consent, and you may opt out at any time)
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in:
- Shipping and logistics (courier companies, customs brokers)
- Payment processing (secure payment gateways)
- Website hosting and technical support
- Customer support services
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes, court orders, or government requests
- Enforce our Terms and Conditions
- Protect our rights, property, or safety, or that of our customers
- Investigate fraud or other illegal activities
Business Transfers
In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner as part of the transaction.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
- Encryption: All sensitive data is encrypted in transit and at rest using industry-standard protocols
- Access Controls: Access to personal information is restricted to authorized personnel only
- Secure Storage: Physical and digital storage systems are secured against unauthorized access
- Regular Audits: We regularly review and update our security practices
- Staff Training: Our employees receive training on data protection and privacy requirements
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for different periods depending on the type of information:
- Account Information: Retained while your account is active and for up to 7 years after closure for legal and tax purposes
- Shipping Records: Retained for up to 7 years to comply with customs and shipping regulations
- Payment Information: Credit card details are not stored on our systems; tokenized payment data is retained as required by payment processors
- Communication Records: Retained for up to 3 years for customer service purposes
- Website Usage Data: Typically retained for up to 2 years for analytics purposes
7. Your Privacy Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Portability: Request transfer of your information to another service provider
- Restriction: Request that we limit how we use your information
- Objection: Object to certain uses of your information, particularly for marketing purposes
- Withdrawal of Consent: Withdraw consent for processing where consent is the legal basis
To exercise these rights, please contact us using the information provided in Section 11. We will respond to your request within 30 days.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website:
- Essential Cookies: Required for basic website functionality and security
- Performance Cookies: Help us understand how visitors interact with our website
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements (with your consent)
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.
9. International Data Transfers
Your personal information may be processed and stored in New Zealand, and may be transferred to other countries where our service providers operate. We ensure that adequate safeguards are in place to protect your information when it is transferred internationally, including contractual protections and compliance with applicable data protection laws.
10. Children's Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by email or through a notice on our website. The updated policy will be effective from the date it is posted on our website.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
WhatsApp: +64 284128639
Facebook Messenger: facebook.com/profile.php?id=61579905426686
Email: privacy@kiribatidirect.com
Address: 15 Wilson Road, Warkworth, Auckland 0981, New Zealand
We are committed to resolving any privacy concerns you may have and will respond to your inquiries as promptly as possible.
By using Kiribati Direct services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.
